Aligned with Our Commitment to Transparency & Trust – iinsha

At iinsha, we are committed to delivering not just products, but a seamless and trustworthy experience. This Shipping Policy is designed in alignment with our Terms & Conditions and Return & Refund Policy, ensuring clarity, fairness, and compliance with applicable Bangladesh e-commerce practices and consumer protection standards.

1. Delivery Coverage

iinsha currently delivers across Bangladesh through reliable logistics partners.
International shipping may be introduced in the future and will be governed by separate terms

2. Order Processing & Acceptance

  • Orders are processed within 1–2 business days after confirmation
  • Order confirmation is subject to availability, verification, and acceptance under our Terms & Conditions.
  • iinsha reserves the right to refuse or cancel orders due to pricing errors, stock issues, or suspicious activity

3. Estimated Delivery Timeline

  • Inside Dhaka City: 1-3 business days
  • Sub-Area of Dhaka: 1-3 business days
  • Outside Dhaka: 2-5 business days

These timelines are indicative, not guaranteed, and may vary due to operational or external factors.

4. Shipping Charges & Payment Terms

  • Shipping charges are displayed at checkout and form part of the total payable amount
  • Promotional offers (e.g., free delivery) are subject to specific campaign terms
  • For Cash on Delivery (COD) orders, full payment must be made at the time of delivery

Failure to accept delivery may impact future order eligibility

5. Discreet Packaging & Privacy

In alignment with our Privacy Policy:

  • All products are shipped in discreet, non-identifiable packaging
  • No sensitive product details are disclosed externally

We prioritize your confidentiality and comfort at every step

6. Delivery Attempts & Customer Responsibility

  • Delivery partners will attempt delivery 2-3 times
  • Customers must ensure availability and cooperation during delivery

If delivery fails due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept

The order may be canceled or returned, and re-delivery may incur additional charges

7. Risk, Title & Completion of Delivery

  • Ownership and risk of loss pass to the customer upon successful delivery
  • A delivery is considered complete when received by the customer or any person that assigned by the customer at the provided address.

iinsha is not responsible for loss or damage after confirmed delivery.

8. Delays & Force Majeure

Delivery may be delayed due to:

  • Natural disasters.
  • Political unrest or transport disruption.
  • Public holidays or unforeseen logistics issues.

Such delays fall under force majeure, and iinsha shall not be held liable, though we will make reasonable efforts to resolve them

9. Incorrect Address & Re-delivery

Customers are solely responsible for providing accurate shipping details.

  • Re-delivery due to incorrect information may incur additional charges
  • Persistent delivery failure may result in order cancellation

10. Order Cancellation & Modification

  • Orders may be canceled before dispatch only
  • Once shipped, orders cannot be canceled or modified

For prepaid orders, refunds (if applicable) will follow our Return & Refund Policy.

11. Damaged, Incorrect, or Missing Items

In alignment with our Return Policy:

  • Issues must be reported within the same day of delivery.
  • Supporting evidence (photo/video) is required.

iinsha reserves the right to verify claims before approving replacement or refund.

12. Compliance & Consumer Protection

This policy is designed in accordance with:

  • Bangladesh consumer protection principles
  • Applicable e-commerce and digital transaction guidelines

Customers are entitled to fair service, accurate information, and complaint resolution as per applicable laws

13. Policy Updates

insha reserves the right to update or modify this Shipping Policy at any time.
Changes will be effective immediately upon publication on the website

14. Contact & Support

For any shipping-related queries or assistance:

  • Phone/WhatsApp: +8801706403431 (Retail) & +8801335194094 (Business)
  • Email: contact@iinsha.com

The iinsha Promise

Every shipment reflects our dedication to quality, discretion, and trust. From order placement to final delivery, we ensure your experience remains effortlessly premium and reliably consistent.